A little clarity
Good questions.
Clear answers.
What comes with my bedding?
Check “What’s included” on each product page. Pillowcases, fitted sheets, throws, duvet covers and quilts are sold with only the listed pieces. Duvet sets include a cover and two pillowcases, without a duvet insert. Comforter sets include a filled comforter and two pillowcases.
How do I choose a size?
Each product lists its exact dimensions in inches and centimeters. Measure your mattress, pillow or duvet insert and compare it with the listed size before ordering. Twin fitted sheets have a 12-inch (30 cm) pocket.
Where do you ship?
We ship to all 50 U.S. states and Washington, D.C. U.S. territories and APO/FPO/DPO addresses are excluded. Shipping to other countries is not offered.
How much does delivery cost?
All orders receive free standard shipping. Checkout tax is $0.00; this is not a statement that products are legally tax-exempt.
How long does delivery take?
Handling is 1–2 business days and transit after dispatch is estimated at 3–4 business days, for an estimated total of 4–6 business days. The cutoff is 07:00 PM (GMT−06:00) Central Standard Time (Chicago), fixed UTC−06:00 without daylight saving. Before cutoff, that business day is the start day; at or after cutoff, weekends and U.S. federal holidays, the next business day is the start day. These are estimates, not a guarantee.
How should I wash my bedding?
Follow the material-specific care instructions on the product page. Quilts and filled comforters require enough machine capacity and should be dried fully; woven throws should be reshaped and line dried.
Can I return an item?
Request authorization within 30 days of receipt by emailing [email protected] with your order number and reason. Change-of-mind returns must be unused, in original condition and original packaging. Returns go to 1 La Jeune France, 33210 Mazères, France, in France. You pay international return shipping if you change your mind; we cover it for our error, damage, defects or incorrect items. There is no restocking fee.
What if an item arrives damaged or incorrect?
Contact us with the order details and a description of the problem. We cover return shipping for damage, defects and our errors. Ordinary unused-condition and packaging rules do not prevent you from reporting these problems.
When will an approved refund arrive?
Approved refunds are returned automatically to the original payment account within 10 calendar days.
How do I contact Gravtyline?
Email [email protected] for product, delivery and return questions. Our company address is 1 La Jeune France, 33210 Mazères, France.
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